Frequently Asked Questions
First Visit and New Clients
What should I bring to my first appointment at Rossmoor Pet Hospital?
For your first visit, please bring your pet’s previous medical and vaccination records, a list of any current preventives or supplements they take, and a note on their normal diet and routine. If you have time before the visit, complete our new client registration online so we can get the paperwork ready in advance. Call us at (925) 322-2262 if you have questions before you arrive.
Do you see dogs and cats at Rossmoor Pet Hospital in Walnut Creek?
Yes. We care for dogs and cats of all ages and life stages, from new puppies and kittens to senior pets. If you have questions about whether we can help with a specific concern, call us at (925) 322-2262 and our team will walk you through it.
Where is Rossmoor Pet Hospital located and is there parking available?
Our hospital is at 1910 Tice Valley Blvd, Walnut Creek, CA 94595, just minutes from neighboring Lafayette, Orinda, and the rest of the East Bay. Parking is available near the entrance. Call us at (925) 322-2262 if you need help with directions or accessibility for your visit.
Do you offer a new client or new puppy or kitten exam?
Yes. We offer 50% off the first exam for new client families to help you get started with comprehensive care for your pet. Mention the offer when you book, and our team can also tell you about our active dental special and our referral rewards program. Call (925) 322-2262 to set up your first visit.
Appointments and Hours
How do I book an appointment at Rossmoor Pet Hospital?
You can book online through our client portal at https://rossmoor.app.prod.nectar.vet/client-portal/schedule or call us directly at (925) 322-2262. Online booking is the fastest option for routine visits. If you have an urgent same-day concern, calling ahead helps us prepare for your arrival.
What are your hours?
We are open Monday through Saturday from 8 AM to 7 PM and closed on Sundays. For urgent visits during clinic hours, walk in or call ahead at (925) 322-2262. For life-threatening emergencies outside our hours, go directly to the nearest 24-hour emergency veterinary hospital.
Do you accept same-day or urgent care appointments?
Yes. We hold same-day capacity for urgent cases every clinic day. Walk in during open hours or call (925) 322-2262 so our team can have a room and the right staff ready for your arrival.
Our Services
What veterinary services does Rossmoor Pet Hospital offer?
Our top priority services are dental care, surgical services, and urgent care. We also offer pet care services (wellness exams, vaccinations, parasite prevention, microchipping), medical services, pet diagnostics, nutrition counseling, medical grooming services, end-of-life care, additional services, and pet travel services. See our full services list for details on each.
Can you help if my pet is having an urgent health issue?
Yes. We see urgent cases for dogs and cats during our open hours, Monday through Saturday from 8 AM to 7 PM. Walk in or call ahead at (925) 322-2262 so we can prepare for your visit. For life-threatening emergencies outside our hours, please go directly to the nearest 24-hour emergency veterinary hospital.
Does Rossmoor Pet Hospital offer dental care for dogs and cats?
Yes. Our dental care includes professional cleanings under anesthesia, tooth extractions, digital dental X-rays, care for gum disease and oral infections, and oral health assessments at every wellness visit. Most pets benefit from a professional dental cleaning every one to two years. Ask about our current dental special when you call.
Does Rossmoor Pet Hospital have an online store for pet products?
Yes. Our Online Store lets you order veterinary-recommended parasite prevention, supplements, therapeutic diets, and other products with home delivery and easy autoship. You can access it from the Online Store link in our website nav, or ask our team during your next visit. Call (925) 322-2262 if you need help setting up an account.
Payment and Insurance
What payment methods does Rossmoor Pet Hospital accept?
We accept all major credit cards, cash, and checks. Payment is due at the time of service. For more on payment options and financing, see our payment page or call (925) 322-2262.
Does Rossmoor Pet Hospital work with pet insurance?
Yes. We work with many major pet insurance providers including Trupanion, Fetch by The Dodo, 24PetWatch, Costco Pet Insurance, Figo, Spot, Healthy Paws, and ASPCA Pet Insurance. Payment is collected at the time of service and we will provide the itemized invoice you need to submit your claim.
Do you offer payment plans or financing?
Yes. We offer flexible third-party financing options to help fit pet care into your budget, including plans with no hard credit checks and 0% APR options for qualifying applicants. Ask our team for details when you book or at check-in.
Do you provide an estimate before starting care?
Yes. Our team provides a clear estimate before any workup or care begins so you can decide what is right for your pet and your budget. Estimates are personalized to your pet’s specific needs, since care that suits one pet may not suit another. Call (925) 322-2262 for cost questions before your visit.
Preventive Care
How often should my pet have a wellness exam?
Most adult dogs and cats benefit from a yearly wellness exam, while puppies, kittens, and senior pets often need two visits a year. Wellness exams are how we catch small changes early, when they are easier to address. Our Walnut Creek team builds a personalized schedule for your pet at the first visit.
What vaccines does my pet need in Walnut Creek?
Core vaccines protect every dog and cat from the most serious preventable diseases. For dogs that include DA2PP and rabies, with leptospirosis, Lyme, or kennel cough added based on lifestyle. For cats, core vaccines include FVRCP and rabies, with FeLV added when outdoor access or contact with other cats is a factor. Our veterinarians will build the right schedule for your pet at the first visit. Call (925) 322-2262 to get started.
How do I protect my pet from parasites in Walnut Creek?
The mild Bay Area climate keeps fleas, ticks, and heartworm-carrying mosquitoes active year-round, so we recommend continuous monthly prevention for every pet. East Bay risks also include giardia from creek and reservoir water and foxtails in the dry season. Our team can match your dog or cat to the right product based on size, lifestyle, and any sensitivities.
After Hours and Emergencies
What should I do if my pet has an emergency outside your hours?
Because we are a daytime general practice, our team is not available overnight or on Sundays for emergencies. If your pet has a life-threatening issue outside our hours, do not wait. Go directly to your nearest 24-hour emergency veterinary hospital and call ahead so they can prepare for your arrival. For toxin exposure, the ASPCA Animal Poison Control Center at (888) 426-4435 and the Pet Poison Helpline are good first calls. Ask our team at your next visit for our recommended after-hours referral.
What counts as a veterinary emergency?
Call us at (925) 322-2262 right away during clinic hours, or go to a 24-hour emergency hospital after hours, if your pet is showing any of the following: difficulty breathing or open-mouth panting, sudden collapse or extreme weakness, seizures, suspected toxin or foreign body ingestion, straining or unable to urinate (especially in male cats), severe bleeding, trauma from a fall or vehicle, or pale gums. Time matters with these signs. When in doubt, call before you drive.